Refund policy
At Transfer Family, customer satisfaction is important to us. Please review our return and refund policy carefully.
Returns
Due to the custom nature of many of our products, we do not accept returns unless the item arrives damaged, defective, or incorrect.
Returns must be requested within 7 days of delivery.
To be eligible for a return:
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The item must be unused and in the same condition as received
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Proof of purchase is required
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Photos or videos may be requested to verify the issue
Non-Returnable Items
The following items are non-returnable:
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Customized or personalized products
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Items made to order
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Digital products
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Clearance or sale items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at
📧 support@transferfamily.com
Include:
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Order number
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Description of the issue
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Clear photos of the product and packaging
We will evaluate the issue and offer a replacement or refund when applicable.
Refunds
Once approved, refunds are processed to the original payment method within 5–10 business days.
Please note:
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Original shipping costs are non-refundable
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Processing times depend on your payment provider
Exchanges
We only replace items if they are defective, damaged, or incorrect.
Cancellations
Orders can only be canceled within 12 hours of purchase.
Once production has started, cancellations are no longer possible.
If you have any questions regarding returns or refunds, contact us at
📧 support@transferfamily.com